Deck
Deck Compass
Emergency Tiller
Bucket
Gangway
Foot Pump For Dinghy
Cockpit Shower Water Supply
Wind Instruments
15m Mooring Lines 20 mm
(3)
Anchor with 50m rope & chain
Anchor Windlass
Floating Mooring Line 20m
Plastic Funnel
(1)
Windex
Gas Bottle and Spare
Water Hose 20m
Boat Hook
(1)
Stanchions and pullpits
Oars standard for dinghy
Manual Winch
Swimming Ladder
Spare set of oars for Dinghy
(1)
Special Handle for Diesel Fuel Tank
Steering Wheel
Vanbrodski motor
Jerrycan Diesel 20 litre
(1)
Winch Handle
(2)
Horse Shoe Buoy with floating light
Speed Log
Deck light - 1 flood light
(1)
Instrument Covers
Water Hose Connection
(2)
Jerrycan Gasoline 5 litre
(1)
Oprema za ronjenje na dah: Flippers and mask 1 set
Emergency Bilge Pump
Flag Halyards
Life Raft
Jastuci u kokpitu
Electric cable shore connection
Safety
Safety Harness
(4)
Life Jackets / 10 pcs Adult & 2 infancts/children
Fire Extinguishers
Spare Dry Cell Batteries
Wire Cutter
Emergency Navigational lights
Flares
Electric Bilge Pump / Floor Bilge
Radar Reflector
Fog Horn
First Aid Kit
Axe
Black Ball and Triangle
Engine Spare Parts and Tools
Paraflu-coolant for Engine
Antirust Spray WD-40/Toolbox
Main Engine Oil Filter
Main Engine Alternator Drive Belt
Main Engine Rubber Impeller
Spare Litter Engine Oil
Spare Gear Oil - Quick Silver Gear Lub
Main Engine Fuel Filter (2nd Filter)
Linen
Bed Linen 1 set for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Pillows 2 pcs for each bed
Galley
Gas Stove
Hladnjak: Electric Fridge
Fully equipped galley (Crockery/Cutlery/Utensils)
Aparat za kavu
Kettle
Entertainment
Radio-CD player: Radio / CD-USB Player
Wi-Fi i internet: Wi-Fi Internet router
Sails
Sprayhood
Bimini
Extras
Inverter: Inverter 12-220 V for constant 220 V
Dodatne usluge
Dodatne usluge koje će se morati platiti u marini u trenutku ukrcaja.
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obavezno
190€
Depozit: plaćanje na check-inu kreditnom karticom ili gotovinom
Povratni
2500€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
Opcionalno
190€ dnevno
Safety Harnesses
Opcionalno
5€ po osobi
Backgammon and chess
Opcionalno
10€ tjedno
Fishing equipment
Opcionalno
70€ tjedno
Sailing Jacket
Opcionalno
30€ po osobi
Prikaži sve dodatne usluge
Waterproof Rain Coats
Opcionalno
5€
Inflatable life jackets
Opcionalno
15€ po osobi
Gennaker
Opcionalno
250€ tjedno
Early embarkation (by 14:00)
Opcionalno
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opcionalno
140€
SUP
Opcionalno
140€ tjedno
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
Opcionalno
600€
Inflatable Ring for Infants
Opcionalno
10€ tjedno
Speargun
Opcionalno
50€ tjedno
Automatic life jackets per person
Opcionalno
30€ tjedno po osobi
Drone with camera
Opcionalno
180€ tjedno
Foldable bicycle
Opcionalno
140€ tjedno
Underwater scooter
Opcionalno
180€ tjedno
Scuba diving equipment
Opcionalno
250€ tjedno
Handheld VHF
Opcionalno
60€ tjedno
Pet life jacket
Opcionalno
10€ tjedno
Extra bedlinen/towel set per person
Opcionalno
10€ po osobi
Pet on board
Opcionalno
120€
Sailing Gloves
Opcionalno
10€
Waterproof Mobile Case
Opcionalno
5€ po osobi
Extra blankets
Opcionalno
10€ tjedno po osobi
Underwater camera
Opcionalno
40€ tjedno
Water Tube
Opcionalno
50€ tjedno
Snorkelling equipment
Opcionalno
10€ tjedno
Hover board
Opcionalno
80€ tjedno
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opcionalno
350€
Additional Gas Bottle
Opcionalno
10€
Railing net (Safety net) + kid's life jackets
Opcionalno
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opcionalno
100€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opcionalno
80€
Gas BBQ (including gas and railing mounting)
Opcionalno
120€ tjedno
Yacht Provisioning
Opcionalno
40€
Unlimited Wi-Fi
Opcionalno
50€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opcionalno
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opcionalno
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Depozit je osiguran u slučaju gubitka ili oštećenja rezerviranog plovila
više detalja.
Nije dostupno za sve zemlje prebivališta.
Opcionalno
od 71.43€ ¹
Trip Cancellation Cost Insurance
Poništenje rezervacije je pokriveno u slučaju nenadane bolesti, ozljede kapetana ili jednog od članova posade
više detalja.
Nije dostupno za sve zemlje prebivališta.
Opcionalno
od 159.66€ ¹
¹ Cijena s PDV-om. Cijena s PDV-om izračunat će se prema zemlji prebivališta.
Recenzija vlasnika plovila (3)
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
Charter kompanija je dala odgovor na ovu recenziju
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
Charter kompanija je dala odgovor na ovu recenziju
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
Charter kompanija je dala odgovor na ovu recenziju
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
Gdje se nalazi brod?
Vremenska prognoza u Lefkas
Vremenska prognoza u Lefkas
Kolovoza je najtopliji mjesec u Lefkas sa prosječnom temperaturom od 24°C (75°F) i najhladniji mjesec je Siječnja a 9°C (48°F). Mjesec u kojem je more najtoplije je Kolovoza kada je temperatura mora 26°C (46°F).
Prosječna godišnja temperatura u Lefkas
Na sljedećem grafikonu su prikazane maksimalne i minimalne prosječne temperature za svaki mjesec u godini. Vidljiva je također i prosječna temperatura površine mora.
Sij
Velj
Ožu
Tra
Svi
Lip
Srp
Kol
Ruj
Lis
Stu
Pro
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Maksimalna C°
Minimalna C°
More C°
Unesi datum polaska
Polazak
Trajanje
7 dana
Unesi datum polaska da bi saznao cijenu
Raspoloživost je potvrđena
Raspoloživost i cijena ovog broda su ažurirani. Moguće je odmah potvrditi rezervaciju.
Deck
Deck Compass
Emergency Tiller
Bucket
Gangway
Foot Pump For Dinghy
Cockpit Shower Water Supply
Wind Instruments
15m Mooring Lines 20 mm
(3)
Anchor with 50m rope & chain
Anchor Windlass
Floating Mooring Line 20m
Plastic Funnel
(1)
Windex
Gas Bottle and Spare
Water Hose 20m
Boat Hook
(1)
Stanchions and pullpits
Oars standard for dinghy
Manual Winch
Swimming Ladder
Spare set of oars for Dinghy
(1)
Special Handle for Diesel Fuel Tank
Steering Wheel
Vanbrodski motor
Jerrycan Diesel 20 litre
(1)
Winch Handle
(2)
Horse Shoe Buoy with floating light
Speed Log
Deck light - 1 flood light
(1)
Instrument Covers
Water Hose Connection
(2)
Jerrycan Gasoline 5 litre
(1)
Oprema za ronjenje na dah: Flippers and mask 1 set
Emergency Bilge Pump
Flag Halyards
Life Raft
Jastuci u kokpitu
Electric cable shore connection
Safety
Safety Harness
(4)
Life Jackets / 10 pcs Adult & 2 infancts/children
Fire Extinguishers
Spare Dry Cell Batteries
Wire Cutter
Emergency Navigational lights
Flares
Electric Bilge Pump / Floor Bilge
Radar Reflector
Fog Horn
First Aid Kit
Axe
Black Ball and Triangle
Engine Spare Parts and Tools
Paraflu-coolant for Engine
Antirust Spray WD-40/Toolbox
Main Engine Oil Filter
Main Engine Alternator Drive Belt
Main Engine Rubber Impeller
Spare Litter Engine Oil
Spare Gear Oil - Quick Silver Gear Lub
Main Engine Fuel Filter (2nd Filter)
Linen
Bed Linen 1 set for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Pillows 2 pcs for each bed
Galley
Gas Stove
Hladnjak: Electric Fridge
Fully equipped galley (Crockery/Cutlery/Utensils)
Aparat za kavu
Kettle
Entertainment
Radio-CD player: Radio / CD-USB Player
Wi-Fi i internet: Wi-Fi Internet router
Sails
Sprayhood
Bimini
Extras
Inverter: Inverter 12-220 V for constant 220 V
Dodatne usluge
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obavezno
190€
Depozit
Povratni
: plaćanje na check-inu kreditnom karticom ili gotovinom
2500€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
Opcionalno
dnevno
190€
Safety Harnesses
Opcionalno
po osobi
5€
Backgammon and chess
Opcionalno
tjedno
10€
Fishing equipment
Opcionalno
tjedno
70€
Sailing Jacket
Opcionalno
po osobi
30€
Prikaži sve dodatne usluge
Waterproof Rain Coats
Opcionalno
5€
Inflatable life jackets
Opcionalno
po osobi
15€
Gennaker
Opcionalno
tjedno
250€
Early embarkation (by 14:00)
Opcionalno
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opcionalno
140€
SUP
Opcionalno
tjedno
140€
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
Opcionalno
600€
Inflatable Ring for Infants
Opcionalno
tjedno
10€
Speargun
Opcionalno
tjedno
50€
Automatic life jackets per person
Opcionalno
tjedno po osobi
30€
Drone with camera
Opcionalno
tjedno
180€
Foldable bicycle
Opcionalno
tjedno
140€
Underwater scooter
Opcionalno
tjedno
180€
Scuba diving equipment
Opcionalno
tjedno
250€
Handheld VHF
Opcionalno
tjedno
60€
Pet life jacket
Opcionalno
tjedno
10€
Extra bedlinen/towel set per person
Opcionalno
po osobi
10€
Pet on board
Opcionalno
120€
Sailing Gloves
Opcionalno
10€
Waterproof Mobile Case
Opcionalno
po osobi
5€
Extra blankets
Opcionalno
tjedno po osobi
10€
Underwater camera
Opcionalno
tjedno
40€
Water Tube
Opcionalno
tjedno
50€
Snorkelling equipment
Opcionalno
tjedno
10€
Hover board
Opcionalno
tjedno
80€
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opcionalno
350€
Additional Gas Bottle
Opcionalno
10€
Railing net (Safety net) + kid's life jackets
Opcionalno
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opcionalno
100€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opcionalno
80€
Gas BBQ (including gas and railing mounting)
Opcionalno
tjedno
120€
Yacht Provisioning
Opcionalno
40€
Unlimited Wi-Fi
Opcionalno
50€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opcionalno
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opcionalno
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Opcionalno
45€
One way Athens Airport (ATH) - Lavrio port _ Taxi
Opcionalno
60€
Osiguraj svoj odmor
Bond Insurance
Depozit je osiguran u slučaju gubitka ili oštećenja rezerviranog plovila
više detalja.
Nije dostupno za sve zemlje prebivališta.
(Opcionalno)
od 71.43€ ¹
Trip Cancellation Cost Insurance
Poništenje rezervacije je pokriveno u slučaju nenadane bolesti, ozljede kapetana ili jednog od članova posade
više detalja.
Nije dostupno za sve zemlje prebivališta.
(Opcionalno)
od 159.66€ ¹
¹ Cijena s PDV-om. Cijena s PDV-om izračunat će se prema zemlji prebivališta.
Recenzije o vlasniku plovila
Hospitality of the charter
Check-in/out procedure
Assistance in navigation
2 osobe su preporučile ovog vlasnika
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
Charter kompanija je dala odgovor na ovu recenziju
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
Charter kompanija je dala odgovor na ovu recenziju
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
Charter kompanija je dala odgovor na ovu recenziju
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
Gdje se nalazi brod?
Vremenska prognoza u Lefkas
Vremenska prognoza u Lefkas
Sij
Velj
Ožu
Tra
Svi
Lip
Srp
Kol
Ruj
Lis
Stu
Pro
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Maksimalna C°
Minimalna C°
More C°
Unesi datum polaska
Polazak
Trajanje
7 dana
Unesi datum polaska da bi saznao cijenu
Raspoloživost je potvrđena
Raspoloživost i cijena ovog broda su ažurirani. Moguće je odmah potvrditi rezervaciju.
Godina 
Motor 
Kabine 
Gaz 
Ležajeva 
Dužina 
Vrsta glavnog jedra 
Kupaonica 
Spremnik vode 
Lokacija 
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.